Cancellation Policy

Orders placed with SpotDeals.co.uk may be cancelled before dispatch by contacting our customer support team as soon as possible. We will make every reasonable effort to stop the order, although cancellation before dispatch cannot be guaranteed once fulfilment has begun.

How to Request a Cancellation

Contact us using the details below:

Email: contact@spotdeals.co.uk
Phone: 151 496 0089

Please include your full name, order number, and the product you wish to cancel.

Cancellations Before Dispatch

If your cancellation is completed before dispatch, a full refund will be issued to your original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Cancellations After Dispatch

If your order has already been dispatched, we may be unable to stop the delivery. However, UK customers may cancel most eligible online purchases within 14 days of receiving the goods without providing a reason.

You must inform us of your decision to cancel within the applicable cancellation period. After notifying us, the goods must normally be returned within 14 days.

Condition of Returned Products

Customers may inspect a product in the same way they reasonably could in a physical shop. Products should not be used beyond what is necessary to establish their nature, features, and operation.

We may reduce the refund where unnecessary handling, use, damage, missing parts, or improper packaging has reduced the product’s value.

For e-bikes and similar products, riding the product beyond what is reasonably necessary for inspection may affect the refund amount.

Return Delivery Costs

Customers are normally responsible for the cost of returning change-of-mind cancellations unless we have agreed otherwise.

SpotDeals.co.uk will cover reasonable return costs where the item is faulty, damaged on arrival, incorrectly supplied, or where required by law.

Refunds

Approved refunds will be issued to the original payment method. Eligible refunds will include the product price and the cost of our standard delivery option.

Additional charges for express or upgraded delivery services may not be refundable.

We may withhold the refund until the goods have been returned or until you provide evidence that they have been sent back.

Cancellation Exceptions

Cancellation rights may not apply to certain products where an exception is permitted by law, including personalised products or sealed goods that are unsuitable for return after being opened for health or hygiene reasons.

Cancellations by SpotDeals.co.uk

We reserve the right to cancel an order due to:

• Product unavailability

• Pricing or product-information errors

• Payment problems

• Suspected fraud or unauthorised activity

• Incorrect customer or delivery information

• Circumstances preventing us from fulfilling the order

If we cancel an order after receiving payment, a full refund will be issued to the original payment method.

Nothing in this policy limits your statutory consumer rights.