Return and Refund Policy

At SpotDeals.co.uk, we are committed to offering dependable service and resolving eligible return or refund requests fairly. This policy applies to products purchased through our website, including limited-stock, clearance, and discounted products.

Change-of-Mind Returns

You may cancel most eligible online purchases within 14 days of receiving your order without providing a reason.

After notifying us of your decision to cancel, you must return the product within a further 14 days.

To request a return, contact us at:

Email: contact@spotdeals.co.uk
Phone: 151 496 0089

Please include your full name, order number, and the product you wish to return. Do not return a product until you have received return instructions from our customer support team.

Product Condition

You may inspect the product as you reasonably would in a physical shop. Products should be returned with all included accessories, manuals, parts, and original packaging where possible.

We may reduce the refund if the product has been used, damaged, assembled unnecessarily, or handled beyond what is reasonably required to inspect its condition and operation.

For e-bikes, riding or using the product beyond a reasonable inspection may reduce its value and affect the refund amount.

Return Delivery Costs

Customers are normally responsible for the direct cost of returning change-of-mind purchases unless otherwise agreed.

For large or bulky products, including e-bikes, contact us before arranging a return so we can provide the appropriate return instructions.

SpotDeals.co.uk will cover reasonable return costs where the product is faulty, damaged on arrival, incorrectly supplied, or where required by law.

Damaged, Faulty or Incorrect Products

Contact us promptly if your order arrives damaged, defective, incomplete, or different from the product ordered.

Please provide your order number, proof of purchase, and clear photographs or videos showing the issue. This information helps us assess the problem and arrange an appropriate resolution.

Depending on the circumstances and your statutory rights, we may offer a repair, replacement, price reduction, partial refund, or full refund.

Clearance and discounted products have the same statutory rights as products sold at full price.

Refund Processing

Approved refunds will be issued to the original payment method.

For eligible change-of-mind cancellations, we will refund the product price and the cost of our standard delivery option. Additional charges paid for express or upgraded delivery may not be refunded.

We may withhold the refund until we receive the returned product or receive evidence that it has been sent back.

Refunds will normally be processed within 14 days after the returned product is received or acceptable proof of return is provided. Your bank or payment provider may require additional time to credit the funds to your account.

Products Not Eligible for Change-of-Mind Returns

Certain products may be excluded from change-of-mind returns where permitted by law, including:

  • Personalised or custom-made products

  • Perishable products

  • Sealed hygiene products after the seal has been opened

  • Products that have been inseparably mixed with another item after delivery

These exclusions do not affect your rights if a product is faulty, damaged, or incorrectly supplied.

Misuse and Accidental Damage

We may reject claims relating solely to damage caused by misuse, accidents, improper assembly, unauthorised modifications, failure to follow manufacturer instructions, neglect, or normal wear and tear.

This does not affect your rights regarding an unrelated fault that was present when the product was supplied.

Statutory Rights

Nothing in this policy limits or removes your statutory consumer rights.

By purchasing from SpotDeals.co.uk, you acknowledge that you have read and understood this Return and Refund Policy.